Marks & Spencer CANCELS all online and app orders amid cyber-attack fallout
Marks & Spencer has confirmed plans to cancel all online and app orders in the wake of the cyber attack on the business earlier this week.The department store chain was unable to process card payments due to an IT error resulting, which detrimentally impacted customers.In a statement, M&S said: "As part of our proactive management of a cyber incident, we have made the decision to pause taking orders via our M&S.com websites and apps. "Our product range remains available to browse online. We are truly sorry for this inconvenience. Our stores are open to welcome customers."We informed customers on Tuesday that there was no need for them to take any action. That remains the case, and if the situation changes we will let them know."Our experienced team – supported by leading cyber experts – is working extremely hard to restart online and app shopping."We are incredibly grateful to our customers, colleagues and partners for their understanding and support."Earlier this week, Marks and Spencer customers voiced their frustration at being left unable to use card payments in store due to the IT error resulting from the cyber-attack.As a result of its latest move, shares in M&S fell by four per cent on Friday after it made the announcement.This made the company the biggest faller in the FTSE 100, likely due to the a fact over a third of the retailer's clothing and homeware sales are online.The cyber-attack began with on April 21 which impacted contactless payments and click-and-collect orders.However, Marks and Spencer was inflicted with a separate IT problem on April 19 which only affected contactless payments.LATEST DEVELOPMENTS:Big travel company to shut down with all holidays CANCELLED - are you eligible for refund?Store closures update: Hobbycraft to shut down multiple sites this year - full listTesco announces major overhaul to 2,000 supermarket stores as part of 'pivotal rollout'In order to combat the threat of further cyber-attacks, M&S has taken actions to protect its wider network.Furthermore, the business also reported the incident to data protection supervisory authorities and the National Cyber Security Centre.
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Marks & Spencer has confirmed plans to cancel all online and app orders in the wake of the cyber attack on the business earlier this week.
The department store chain was unable to process card payments due to an IT error resulting, which detrimentally impacted customers.
In a statement, M&S said: "As part of our proactive management of a cyber incident, we have made the decision to pause taking orders via our M&S.com websites and apps.
"Our product range remains available to browse online. We are truly sorry for this inconvenience. Our stores are open to welcome customers.
"We informed customers on Tuesday that there was no need for them to take any action. That remains the case, and if the situation changes we will let them know.
"Our experienced team – supported by leading cyber experts – is working extremely hard to restart online and app shopping.
"We are incredibly grateful to our customers, colleagues and partners for their understanding and support."
Earlier this week, Marks and Spencer customers voiced their frustration at being left unable to use card payments in store due to the IT error resulting from the cyber-attack.
As a result of its latest move, shares in M&S fell by four per cent on Friday after it made the announcement.
This made the company the biggest faller in the FTSE 100, likely due to the a fact over a third of the retailer's clothing and homeware sales are online.
The cyber-attack began with on April 21 which impacted contactless payments and click-and-collect orders.
However, Marks and Spencer was inflicted with a separate IT problem on April 19 which only affected contactless payments.
LATEST DEVELOPMENTS:
- Big travel company to shut down with all holidays CANCELLED - are you eligible for refund?
- Store closures update: Hobbycraft to shut down multiple sites this year - full list
- Tesco announces major overhaul to 2,000 supermarket stores as part of 'pivotal rollout'
In order to combat the threat of further cyber-attacks, M&S has taken actions to protect its wider network.
Furthermore, the business also reported the incident to data protection supervisory authorities and the National Cyber Security Centre.
